All services provided by Chris Hardin Marketing is subject to the following terms and conditions. These policies have been put into place to protect both the client and Chris Hardin Marketing. If you do not agree with any element of our Terms of Service, please do not contact us for a quote, free mock up request or for services. By hiring us to work on your project, you are agreeing to the terms of service as written here.
Quotes provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.
We require a 50% non-refundable deposit in order to begin work on any project, with the remaining balance due when the project is complete, but before it goes live.
If final payment is not received within 30 days of the completion of service, additional fees will be added. Any check payments that do not clear will be charged a $35 fee.
Our business hours are Monday-Friday 9a.m.-5p.m.. If you require work after the posted hours, such as on weekends or holidays, you will be charged our base rate of $60 per hour with an additional charge of $30 per hour for after hours assistance.
Chris Hardin Marketing takes great pride in every custom website we create; Therefore, we require that our Design by stamp with a link to our company website remain on our client's websites at all time. Should you choose to no longer be a client of Chris Hardin Marketing, you are required to keep the credit of the design posted clearly on your website as placed by Chris Hardin Marketing. It is our right as the artist of the custom website to receive full credit for the designs we create. Having our name on the sites we design will deter others from copying our work and marketing it as their own. This is non-negotiable Copyright Policy Copyright to designs and layouts created by Chris Hardin Marketing are not transferred to the client.
Copying images, text or design layouts from other sites is not condoned by Chris Hardin Marketing. We ask that you, our client, only provide us with text, images and products that you own or have expressed written permission to use. Under NO circumstances will Chris Hardin Marketing and it's owners, partners or contractors be held liable for content provided by a client on a client website. As the client, you will pay any and all legal expenses that are a result of lawsuit against Chris Hardin Marketing for graphics, images and/or content which is provided by and used by the client.
Chris Hardin. does not warrant that the functions supplied by Web pages, consultation, advice, or Internet Web site will meet the client's requirements or that the operation of Web pages will be uninterrupted or error-free. The entire risk as to the quality and performance of the Web pages and Web site is with client. In no event will Chris Hardin be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate these Web pages or Web site, even if Chris Hardin has been advised of the possibility of such damages.
If web site is tampered with in anyway that may corrupt the construction of the site, Chris Hardin Marketing is in noway responsible for errors that my occur as a result of tampering with the website internal files. Chris Hardin Marketing will reconstruct the corrupt webpages at a flat fee of $50 per page. *Note this is reconstruction only of the original website pages that were awarded at delivery of the site will be restored. Any additional modifications requested will be billed at a rate of $60 per hour
Refunds
Chris Hardin Marketing requires a deposit of 50% on all web design projects before we begin work on any project. Please submit termination of services to us in writing. Should you request a termination of services after we have begun the process of creating your site, part of your deposit will be held as a a restocking fee. The amount of the refund will depend on the number of actual work hours put into the development of your project based at $60 per hour. Should the amount of time put into your project be greater than the deposit you have paid to Chris Hardin Marketing, you will be billed for the difference. Non-payment of bills will result in collection activity against you, affecting your credit score and financial reputation.
In the event of a cancellation of contract, ownership of all artwork, layouts and development remain copyrighted to Chris Hardin Marketing and will not be transferred to the client.
If you are not completely satisfied with your web hosting provided by Chris Hardin Marketings, you have 30 days to request a refund, and cancil your web hosting or e-mail hosting service. After the 30 period there is a $25 cancelation fee. This fee will be subtracted from your yearly website hosting bill and the remainder will be refunded to you with in 2 weeks.
Chris Hardin Marketing will not negotiate chargebacks with any person or company. Should a chargeback be filed against us, we will not hesitate to proceed with collection and legal action to recover funds.
Chris Hardin Marketing works hard to complete all projects in a timely manner. We will provide you with an estimated time of delivery for your project. However, we do not guarantee deadlines as each project is unique and so is each customer. We will communicate with you during the entire development of your project and provide you with status updates.
Please understand that additional services, revisions to design or development of your site and delays in providing us with the information we require will significately add to the delivery time.
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
Chris Hardin Marketing guarantees to you that every website and ecommerce store we develop will be fully operational and working without glitches, bugs or other errors upon delivery. If your site or ecommerce programming has been edited by anyone other than an employee of Chris Hardin Marketing, this guarantee is then voided, and charges for editing the site will be applied at our hourly rate. We will always advise you of and seek permission for changes to your website and the charges that will be applied before any work is completed.
Please note that Chris Hardin Marketing is a family owned and operated company. Therefore, we will not accept projects that we find morally questionable, unethical, or distasteful. Website projects that require viewers to be 18 or older will not be accepted.
Notice: This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia. Exclusive jurisdiction and venue is as governed in the district court of Whitfield County, Dalton Georgia..
Please note that by submitting your downpayment for our services you are agreeing to all of our terms of service as written here. Chris Hardin Marketing reserves the right to change or update these terms at any time without prior notice.
Billing Policy
1. Setup Charges and Recurring Yearly Fees - All Chris Hardin's accounts have a setup fee. The yearly recurring charge varies for each type of account. Setup of your account begins upon receipt of the setup authorization and/or receipt of first year's payment and setup fees. You will be provided with login information usually within 2 to 3 working days from receipt of payment. The first Billing Statement you receive after your account is setup will be for the first month's pro-rated charges to the end of that month. This pro-rated invoice is generally sent along with your configuration information. All future payments after the pro-rated invoice are due in our offices on the first day of the month. Prices are subject to changes in our costs, but are guaranteed through your paid billing period.
2. Payment method - Accounts may be paid by Money Orders and Personal or Company checks drawn on US Funds. All invoices and billing statements are mailed yearly, (per your account type) at the beginning of the payment period. Billing Statements are sent via US Mail on or around the 10th of each month. Payments are due in our offices no later than the due date shown on the Billing Statement/Invoice regardless of when the invoice is sent to you.
3. Cancellation - Satisfaction is guaranteed. The Client may cancel his/her account at any time with 30 days prior written notice. Upon written notice of cancellation, Chris Hardin will terminate their account(s) beginning on the 1st of the next month or billing period, unless otherwise specified in writing by Client. If the service is canceled within the first 30 days because we have not met your expectations, the entire first month fees, excluding any and all setup fees, will be refunded. Our guarantee is to assure that we will meet your expectations or your money back. NOTE: The transfer of a domain name(s) to a hosting provider other than Chris Hardin, the expiration of a domain name, or any action resulting in the domain name not pointing (direct) to Chris Hardin ’s DNS servers or to the appropriate Web site on Chris Hardin ’s Web server, does not imply cancellation of Web Hosting Services, nor does it remove you from any obligations for Web Hosting service provided after the date of domain name transfer, expiration, etc.
4. Late payments - Payment for all regular yearly invoices are due in our offices on the first of each month, REGARDLESS of when the invoice is sent to you. We allow a grace period until the 5th of each month. If payments are not received in our offices within 10 days of their due date, a late fee, calculated at rate of 1.5% per month of the outstanding balance will AUTOMATICALLY be assessed to your account. If payments are not received in our offices within 30 days of their due date your account will be AUTOMATICALLY deactivated. In the event of deactivation due to late payment, a $20 reactivation fee will be charged, in addition to any and all late fees. All past due amounts, including late fees must be paid in full, before account may be reactivated. If you choose not to reactivate your account you are still responsible for the charges incurred for any days of service you received as well as any outstanding balance on your account including any and all late fees. Chris Hardin highly recommends that you pu a check in the mail as soon as you recieve your invoice to avoid late fees or deactivation; or placing a month's deposit on account with us so that your account is always current.
5. Pro-Rated charges - Upon completion of your service setup, you will be mailed your account information with the UserName(s) and Password(s) needed to access your account(s) and setup instructions. If you did not pre-pay your account at signup, a pro-rated bill will be mailed separately to cover your first partial month's service plus a setup fee. New accounts not paid within ten (10) days will be terminated. From then on your account is due on the first of the month.
6. Returned checks - A returned check charge of no less than $30.00 shall be applied to the account. Chris Hardin reserves the right to suspend or terminate any account, without notice, in the event of a returned check.
7. Collection - Chris Hardin reserves the right to pursue any and all legal means necessary in obtaining payment on delinquent accounts, including , but not limited to the use of third party collection agencies. Termination of your account does not remove your obligation to pay for services rendered, and charges incurred up to the date of the termination. In addition, client will be liable for all costs incurred by Chris Hardin in conjunction with the collection of their account.
Last revised: 4/2007
To get started today, call me at (706) 264-8088 to schedule a free consultation.
